{"id":1099,"date":"2026-09-28T17:35:00","date_gmt":"2026-09-28T15:35:00","guid":{"rendered":"https:\/\/trackscreations.fr\/livraison-retours\/"},"modified":"2026-09-29T10:07:33","modified_gmt":"2026-09-29T08:07:33","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/trackscreations.fr\/en\/livraison-retours\/","title":{"rendered":"Delivery and returns"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Every order is prepared by hand in our workshop near Grenoble, then shipped with La Poste.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>France<\/strong> : free delivery<\/li>\n\n\n<li><strong>European Union<\/strong> : \u20ac4, free for orders of \u20ac25 or more<\/li>\n\n\n<li><strong>United States<\/strong> : \u20ac15, free for orders of \u20ac40 or more<\/li>\n\n\n<li><strong>United Kingdom, Switzerland, Norway, Canada, Australia, New Zealand, India, Israel<\/strong> : \u20ac9, free for orders of \u20ac40 or more<\/li>\n\n\n<li><strong>Other countries<\/strong> : \u20ac8 + \u20ac1 per item, free for orders of \u20ac40 or more<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The exact shipping cost is shown before you confirm your order. Outside the European Union, customs duties or local taxes may be charged on delivery; they are payable by the recipient.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Right of withdrawal: 14 days<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You have 14 days from receipt of your order to change your mind, without giving any reason. Just let us know in writing at <a href=\"mailto:matt@trackscreations.fr\">matt@trackscreations.fr<\/a>, for example using the form below (you can also write your own message).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then send the items back, complete and in their original condition, no later than 14 days after informing us. Return shipping costs are at your expense. We refund the price of the items and the original delivery costs no later than 14 days after your request; we may wait until we have received the items, or proof that you have sent them back, before refunding. The refund is made using the payment method used for the order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or faulty item<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If an item arrives broken or does not work, email us at <a href=\"mailto:matt@trackscreations.fr\">matt@trackscreations.fr<\/a> with a photo: we will replace or refund it. You also benefit from the legal guarantee of conformity (2 years) and the guarantee against hidden defects, detailed in our <a href=\"https:\/\/trackscreations.fr\/en\/cgv\/\">Terms and Conditions<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Withdrawal form<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>(Complete and return this form only if you wish to withdraw from the contract.)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To ALPES MESURES \u2014 TracksCreationS, 11 rue de l\u2019Is\u00e8re, 38610 Gi\u00e8res, France \u2014 <a href=\"mailto:matt@trackscreations.fr\">matt@trackscreations.fr<\/a> :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\/We (*) hereby give notice that I\/We (*) withdraw from my\/our (*) contract of sale of the following goods (*):<br>Ordered on (*) \/ received on (*):<br>Order number:<br>Name of consumer(s):<br>Address of consumer(s):<br>Signature of consumer(s) (only if this form is notified on paper):<br>Date:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(*) Delete as appropriate.<\/p>","protected":false},"excerpt":{"rendered":"<p>Livraison Chaque commande est pr\u00e9par\u00e9e \u00e0 la main dans notre atelier pr\u00e8s de Grenoble, puis exp\u00e9di\u00e9e par La Poste. Le montant exact des frais de port est affich\u00e9 avant la validation de la commande. Hors Union europ\u00e9enne, des droits de douane ou taxes locales peuvent \u00eatre demand\u00e9s \u00e0 la livraison ; ils restent \u00e0 la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1099","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livraison et retours - TracksCreationS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trackscreations.fr\/en\/livraison-retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livraison et retours - TracksCreationS\" \/>\n<meta property=\"og:description\" content=\"Livraison Chaque commande est pr\u00e9par\u00e9e \u00e0 la main dans notre atelier pr\u00e8s de Grenoble, puis exp\u00e9di\u00e9e par La Poste. Le montant exact des frais de port est affich\u00e9 avant la validation de la commande. Hors Union europ\u00e9enne, des droits de douane ou taxes locales peuvent \u00eatre demand\u00e9s \u00e0 la livraison ; ils restent \u00e0 la [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trackscreations.fr\/en\/livraison-retours\/\" \/>\n<meta property=\"og:site_name\" content=\"TracksCreationS\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Matt-TracksCreations\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-29T08:07:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/trackscreations.fr\\\/livraison-retours\\\/\",\"url\":\"https:\\\/\\\/trackscreations.fr\\\/livraison-retours\\\/\",\"name\":\"Livraison et retours - TracksCreationS\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/trackscreations.fr\\\/#website\"},\"datePublished\":\"2026-09-28T15:35:00+00:00\",\"dateModified\":\"2026-09-29T08:07:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/trackscreations.fr\\\/livraison-retours\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/trackscreations.fr\\\/livraison-retours\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/trackscreations.fr\\\/livraison-retours\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/trackscreations.fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Livraison et retours\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/trackscreations.fr\\\/#website\",\"url\":\"https:\\\/\\\/trackscreations.fr\\\/\",\"name\":\"TracksCreationS\",\"description\":\"Extensions compatibles GraviTrax et rails Duplo imprim\u00e9s en 3D en France\",\"publisher\":{\"@id\":\"https:\\\/\\\/trackscreations.fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/trackscreations.fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/trackscreations.fr\\\/#organization\",\"name\":\"TracksCreationS\",\"url\":\"https:\\\/\\\/trackscreations.fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/trackscreations.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/trackscreations.fr\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/test.png\",\"contentUrl\":\"https:\\\/\\\/trackscreations.fr\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/test.png\",\"width\":243,\"height\":237,\"caption\":\"TracksCreationS\"},\"image\":{\"@id\":\"https:\\\/\\\/trackscreations.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Matt-TracksCreations\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Livraison et retours - TracksCreationS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trackscreations.fr\/en\/livraison-retours\/","og_locale":"en_US","og_type":"article","og_title":"Livraison et retours - TracksCreationS","og_description":"Livraison Chaque commande est pr\u00e9par\u00e9e \u00e0 la main dans notre atelier pr\u00e8s de Grenoble, puis exp\u00e9di\u00e9e par La Poste. Le montant exact des frais de port est affich\u00e9 avant la validation de la commande. Hors Union europ\u00e9enne, des droits de douane ou taxes locales peuvent \u00eatre demand\u00e9s \u00e0 la livraison ; ils restent \u00e0 la [&hellip;]","og_url":"https:\/\/trackscreations.fr\/en\/livraison-retours\/","og_site_name":"TracksCreationS","article_publisher":"https:\/\/www.facebook.com\/people\/Matt-TracksCreations","article_modified_time":"2026-09-29T08:07:33+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/trackscreations.fr\/livraison-retours\/","url":"https:\/\/trackscreations.fr\/livraison-retours\/","name":"Livraison et retours - TracksCreationS","isPartOf":{"@id":"https:\/\/trackscreations.fr\/#website"},"datePublished":"2026-09-28T15:35:00+00:00","dateModified":"2026-09-29T08:07:33+00:00","breadcrumb":{"@id":"https:\/\/trackscreations.fr\/livraison-retours\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trackscreations.fr\/livraison-retours\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/trackscreations.fr\/livraison-retours\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/trackscreations.fr\/"},{"@type":"ListItem","position":2,"name":"Livraison et retours"}]},{"@type":"WebSite","@id":"https:\/\/trackscreations.fr\/#website","url":"https:\/\/trackscreations.fr\/","name":"TracksCreationS","description":"Extensions compatibles GraviTrax et rails Duplo imprim\u00e9s en 3D en France","publisher":{"@id":"https:\/\/trackscreations.fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trackscreations.fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/trackscreations.fr\/#organization","name":"TracksCreationS","url":"https:\/\/trackscreations.fr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trackscreations.fr\/#\/schema\/logo\/image\/","url":"https:\/\/trackscreations.fr\/wp-content\/uploads\/2022\/09\/test.png","contentUrl":"https:\/\/trackscreations.fr\/wp-content\/uploads\/2022\/09\/test.png","width":243,"height":237,"caption":"TracksCreationS"},"image":{"@id":"https:\/\/trackscreations.fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Matt-TracksCreations"]}]}},"_links":{"self":[{"href":"https:\/\/trackscreations.fr\/en\/wp-json\/wp\/v2\/pages\/1099","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trackscreations.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trackscreations.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trackscreations.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trackscreations.fr\/en\/wp-json\/wp\/v2\/comments?post=1099"}],"version-history":[{"count":1,"href":"https:\/\/trackscreations.fr\/en\/wp-json\/wp\/v2\/pages\/1099\/revisions"}],"predecessor-version":[{"id":1104,"href":"https:\/\/trackscreations.fr\/en\/wp-json\/wp\/v2\/pages\/1099\/revisions\/1104"}],"wp:attachment":[{"href":"https:\/\/trackscreations.fr\/en\/wp-json\/wp\/v2\/media?parent=1099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}